ISSIP taps Andrew Spanyi to lead global ambassadors program

ISSIP has appointed management consultant Andrew Spanyi to lead its Ambassadors Program as the nonprofit expands a network of 147 active ambassadors worldwide. The move is meant to strengthen partnerships, widen ISSIP's reach and support its service innovation mission across business, government and society.

Why it matters: - ISSIP's Ambassadors Program is a core part of its effort to grow a global network around service innovation. - The appointment comes as 147 active ISSIP ambassadors are already working with peer professional organizations, conferences, government entities, journals, initiatives, research institutions and foundations. - A stronger ambassador network can help ISSIP expand collaboration and increase its visibility across regions and sectors.

What happened: - The International Society of Service Innovation Professionals appointed Andrew Spanyi to lead its Ambassadors Program. - The announcement was made July 7, 2026, from Santa Clara, California. - Christine Ouyang, distinguished engineer of IBM and ISSIP vice-president for 2026, said ISSIP is excited to continue co-creating value with peer organizations under Spanyi's leadership.

The details: - Spanyi has worked as a management consultant for more than 30 years, helping organizations re-imagine large business processes. - He has written three books on process management and operational leadership. - Spanyi has written more than 200 articles. - He was formerly an adjunct professor at Babson College. - Spanyi is currently editor in chief at Cognitive World. - In his new role, Spanyi aims to build a global community of ambassadors, strengthen regional connections, encourage collaboration, and expand ISSIP's global presence. - ISSIP says the goal is to support service innovation that benefits business, government and society. - ISSIP is a 501(c)(3) nonprofit founded in 2012. - The organization says it works with world-leading foundations and more than 200 universities in 76 countries. - ISSIP is known for its Discovery Summits, ambassador collaborations and Excellence and Distinguished Recognitions in Service Innovation. - More information is available at ISSIP's website.

Between the lines: - The appointment suggests ISSIP is putting more weight on external partnerships as a growth strategy. - Spanyi's background in process management and operational leadership fits a role focused on coordination, outreach and network building. - ISSIP's emphasis on ambassadors, summits and recognitions points to a model that blends community-building with professional influence.

What's next: - Spanyi is expected to focus on expanding engagement with members and partners across regions. - ISSIP plans to use its ambassador network to deepen outreach and strengthen its international presence. - The organization is likely to keep leaning on ambassador collaborations as it advances its service innovation mission.